Guest Experience Lead – Front Desk & Reservations

Discovery Parks; Australia; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Discounted park accommodation at 300+"

G’day Rewards partner discounts

Service recognition awards

Employee Assistance Program

Job summary

Discovery Parks is seeking a Front Office Receptionist to warmly greet guests at our park and manage daily reception tasks. You will handle check-ins/outs, bookings, and guest inquiries, ensuring accuracy in accounts and reservations.

You will collaborate with Housekeeping, maintain relationships with park teams and residents, and support office administration while delivering exceptional guest experiences across our park network.

Qualifications

• Previous Front Office experience within hospitality.
• Passionate about delivering exceptional Guest experience.
• Proficient computer skills, including RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential.

Responsibilities

• Provide a high standard of customer service to guests.
• Process guest check-ins and check-outs accurately.
• Use the park booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track accommodation readiness.
• Inform guests about property and local areas of interest.
• Perform day-to-day office administration and documentation.
• Maintain strong relationships with park teams, residents and guests.

Skills

Front Office experience

Guest service

Cash handling

Communication skills

Organizational skills

Positive attitude

Weekend/holiday availability

Driver's license

Tools

RMS or Reservation Booking System

Job description

Discovery Parks is seeking a Front Office Receptionist to warmly greet guests at our park and manage daily reception tasks. You will handle check-ins/outs, bookings, and guest inquiries, ensuring accuracy in accounts and reservations.

You will collaborate with Housekeeping, maintain relationships with park teams and residents, and support office administration while delivering exceptional guest experiences across our park network.