Guest Experience Front Desk Coordinator

Discovery Parks; Ingebirah; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks seeks a Front Office Receptionist to greet guests and deliver outstanding hospitality at our park. You will check guests in and out, use RMS to manage reservations, and coordinate with housekeeping to ensure readiness of accommodation.

The role requires strong communication, cash handling accuracy, and a positive, can-do attitude. Weekend, public holiday and evening work may be required; a current driver’s licence is essential.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Passionate about delivering exceptional Guest experience.
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential.

Responsibilities

• Provide a high standard of customer service to guests.
• Process guest check-ins and check-outs.
• Accurately use the park booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Provide guests information about property and local areas of interest.
• Complete day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front Office experience

Guest experience focus

Communication skills

Organizational skills

Attention to detail

Positive attitude

Flexibility to work weekends/publichol

Tools

RMS or similar reservation system

Job description

Discovery Parks seeks a Front Office Receptionist to greet guests and deliver outstanding hospitality at our park. You will check guests in and out, use RMS to manage reservations, and coordinate with housekeeping to ensure readiness of accommodation.

The role requires strong communication, cash handling accuracy, and a positive, can-do attitude. Weekend, public holiday and evening work may be required; a current driver’s licence is essential.