Guest Experience Front Desk Concierge

Discovery Parks; South Australia; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group in Australia seeks a Front Office Receptionist for a Discovery Parks site to welcome guests and manage bookings. You will process check-ins/outs, assist with reservations, and help guests with local information.

You’ll coordinate with Housekeeping, handle daily admin tasks and maintain strong relationships with park teams, residents and guests while delivering an exceptional guest experience.

Qualifications

• Front Office experience in hospitality required.
• Strong communication and interpersonal skills.
• Cash handling accuracy required.

Responsibilities

• Provide a high standard of customer service.
• Process guest check-ins and check-outs.
• Use park booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Supply guests information about local areas of interest.
• Complete day-to-day office administration.
• Maintain relationships with park teams, residents and guests.

Skills

Front Office experience

Guest experience

Communication skills

Cash handling

Organization/detail

Positive attitude

Flexible hours

Tools

Reservation system (RMS)

Job description

G’day Group in Australia seeks a Front Office Receptionist for a Discovery Parks site to welcome guests and manage bookings. You will process check-ins/outs, assist with reservations, and help guests with local information.

You’ll coordinate with Housekeeping, handle daily admin tasks and maintain strong relationships with park teams, residents and guests while delivering an exceptional guest experience.