Guest Experience Front Desk & Reservations Specialist

G'day Group; Australia; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Discounted accommodation at parks

Discounts with G'day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group operates Discovery Parks, Resorts and G'day Rewards across Australia. The Front Office Receptionist role invites a welcoming face to our park, handling guest check-ins, reservations and daily admin.

You will work closely with housekeeping and park teams, delivering exceptional guest experiences, using RMS or similar systems, and maintaining accurate accounts. Weekend and holiday availability is required.

Qualifications

• Front Office experience within hospitality
• Passionate about delivering exceptional guest experience
• Proficient computer skills including RMS or comparable system
• Excellent communication and interpersonal skills
• Ability to handle cash transactions accurately
• Strong organizational skills and attention to detail
• Enthusiastic and positive attitude
• Flexibility to work weekends, public holidays and evenings
• Current driver's licence

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and check-outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

Skills

Customer service

Communication skills

Organizational skills

Flexibility

Cash handling

Driving licence

Tools

RMS knowledge

Job description

G’day Group operates Discovery Parks, Resorts and G'day Rewards across Australia. The Front Office Receptionist role invites a welcoming face to our park, handling guest check-ins, reservations and daily admin.

You will work closely with housekeeping and park teams, delivering exceptional guest experiences, using RMS or similar systems, and maintaining accurate accounts. Weekend and holiday availability is required.