Guest Experience Front Desk Specialist

G'day Group; Pambula; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Discounted accommodation at 300+ parks

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group is seeking a Front Office Receptionist to welcome guests at our park. You will handle check-ins/outs, bookings, and guest inquiries while coordinating with housekeeping and park teams to ensure smooth operations.

The role requires hospitality front office experience, strong communication, and proficient computer skills with RMS or similar booking systems. Weekend/evening availability and a valid driver’s license are essential.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Passionate about delivering exceptional Guest experience.
• Proficient computer skills, including RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and outs.
• Accurately using the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Completing the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Front Office experience

Guest experience

Proficient computer skills

Excellent communication

Cash handling

Organizational skills

Enthusiastic attitude

Flexibility

Tools

RMS or alternative booking system

Job description

G’day Group is seeking a Front Office Receptionist to welcome guests at our park. You will handle check-ins/outs, bookings, and guest inquiries while coordinating with housekeeping and park teams to ensure smooth operations.

The role requires hospitality front office experience, strong communication, and proficient computer skills with RMS or similar booking systems. Weekend/evening availability and a valid driver’s license are essential.