Guest Experience Front Desk Agent – Park Discounts

G'day Group; Bald Hills; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Discounted park accommodation

Discounts with G’day Rewards Partners

Employee assistance program

Internal promotions opportunities

Job summary

G’day Group is seeking a Front Office team member to provide outstanding guest service across our Discovery Parks network in New South Wales. You will handle check-ins/outs, manage reservations, and coordinate with housekeeping to ensure accommodation readiness.

Ideal candidates will have front office hospitality experience, strong communication skills, and familiarity with RMS or similar booking systems, plus a valid driver’s licence. Weekend and shift flexibility is required.

Qualifications

• Previous Front Office experience within hospitality is required.
• Strong guest service focus and communication skills.
• Proficiency with reservation systems and cash handling.

Responsibilities

• Provide high standard of customer service to guests.
• Check-in and check-out processes.
• Manage reservations and accounts using the booking system.
• Coordinate with housekeeping to track room readiness.
• Provide information about local attractions and property details.
• Handle day-to-day office administration and clerical tasks.
• Maintain positive relationships with park teams, residents and guests.

Skills

Front Office experience

Guest service

Reservation systems

Cash handling

Communication skills

Organisational skills

Flexibility weekends

Driver's licence

Tools

RMS or similar booking system

Job description

G’day Group is seeking a Front Office team member to provide outstanding guest service across our Discovery Parks network in New South Wales. You will handle check-ins/outs, manage reservations, and coordinate with housekeeping to ensure accommodation readiness.

Ideal candidates will have front office hospitality experience, strong communication skills, and familiarity with RMS or similar booking systems, plus a valid driver’s licence. Weekend and shift flexibility is required.