Guest Experience Concierge

Narooma; Canberra; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Vicinity is seeking a Guest Experience Representative to deliver exceptional service, ensuring a welcoming experience for customers at the centre. You will communicate across in-person, phone and email channels, assist with enquiries, and provide information about services and amenities while resolving issues.

You will collaborate with the Asset and Centre Management teams to support operations, maintain guest data, and contribute to a positive, customer-focused environment that reflects

Qualifications

• Experience in a customer-facing role delivering elevated experiences.
• Strong verbal and written communication and multitasking abilities.
• Proactive and able to work independently and with a team.

Responsibilities

• Provide exceptional guest service at the centre desk across channels.
• Address inquiries, provide information on services and amenities, and resolve issues.
• Liaise with centre management and retailers to support operations.
• Maintain accurate guest data and generate reporting as required.

Skills

Customer service excellence

Communication skills

Problem solving

Multitasking

CRM systems

Microsoft Office

Tools

MS Office

CRM

POS systems

PMS

Job description

Vicinity is seeking a Guest Experience Representative to deliver exceptional service, ensuring a welcoming experience for customers at the centre. You will communicate across in-person, phone and email channels, assist with enquiries, and provide information about services and amenities while resolving issues.

You will collaborate with the Asset and Centre Management teams to support operations, maintain guest data, and contribute to a positive, customer-focused environment that reflects