Guest Experience Concierge

Vicinity Limited; Canterbury-Bankstown; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits program

Job summary

Vicinity Limited is seeking a confident Guest Experience Representative at Bankstown Central. You will be the first point of contact for customers, delivering friendly, professional service across in-person, phone and email channels.

You will resolve queries, provide information on services and amenities, and support retailers to create a positive centre experience. You will collaborate with the Centre Management Team to uphold Vicinity standards, manage incidents, and contribute to reporting.

Qualifications

• Customer-focused service experience in a guest-facing role.
• Excellent spoken and written communication skills.
• Able to multitask, prioritise and resolve issues quickly.

Responsibilities

• Staff the customer service desk, ensuring a welcoming, safe and efficient environment.
• Maintain strong relationships with retailers and tenants; address operational issues with asset teams.
• Assist centre operations, process sign-ins, permits, keys and general inquiries as needed.
• Prepare and share customer and retailer reports to inform service improvements.

Skills

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Attention to detail

Tech proficiency

Tools

POS

PMS

CRM

Microsoft Office

Job description

Vicinity Limited is seeking a confident Guest Experience Representative at Bankstown Central. You will be the first point of contact for customers, delivering friendly, professional service across in-person, phone and email channels.

You will resolve queries, provide information on services and amenities, and support retailers to create a positive centre experience. You will collaborate with the Centre Management Team to uphold Vicinity standards, manage incidents, and contribute to reporting.