Guest Experience Ambassador - Centre

Vicinity Centres; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Job summary

Vicinity Centres is seeking a Guest Experience Representative in Adelaide to deliver exceptional customer service at our centre. You will be the first point of contact, assist with enquiries, provide information on services and amenities, and resolve issues with professionalism and care.

Join a team that values exceptional customer experiences, teamwork, and a proactive approach to centre operations, retailer relationships, and reporting.

Qualifications

• Experience in a customer-facing role delivering elevated customer experiences.
• Natural and outgoing approach to engaging with customers.
• Proficient with technology including Microsoft Office and common business systems.
• Able to follow processes with attention to detail and maintain accuracy.

Responsibilities

• Answer customer enquiries and provide information about services and amenities.
• Deliver welcoming, high-quality customer service at the centre desk.
• Communicate with customers across in-person, phone and email channels.
• Collaborate with centre management and retailers to resolve issues and improve experiences.

Skills

Customer-facing

Communication

Problem solving

Multitasking

Tech proficiency

Tools

Microsoft Office

CRM

POS

PMS

Job description

Vicinity Centres is seeking a Guest Experience Representative in Adelaide to deliver exceptional customer service at our centre. You will be the first point of contact, assist with enquiries, provide information on services and amenities, and resolve issues with professionalism and care.

Join a team that values exceptional customer experiences, teamwork, and a proactive approach to centre operations, retailer relationships, and reporting.