Guest Experience Ambassador

Vicinity Limited; Adelaide; On-site; AUD 52,000 - 64,000; Full time

Job summary

Vicinity Limited is seeking a Guest Experience Representative to deliver exceptional service and welcoming experiences at a prominent retail centre in Australia. You will respond to inquiries, provide information on services, and assist customers across in-person, phone and email channels, upholding Vicinity's brand values.

The role requires outstanding communication, problem-solving, and the ability to collaborate with the asset and operations teams to keep customers and retailers satisfied.

Qualifications

• Proven experience in delivering elevated customer experiences.
• Excellent communication and interpersonal skills.
• Ability to multitask and solve problems in a fast-paced environment.
• Proficient with Microsoft Office and common business software.
• Experience with POS, PMS or CRM systems is beneficial.

Responsibilities

• Act as first point of contact for customers across in-person, phone and email channels.
• Deliver excellent customer service and information about services and amenities.
• Resolve customer inquiries efficiently and professionally.
• Support retailers and tenants with operational issues and requests.
• Report customer data and feedback to centre management for service improvements.

Skills

Customer service

Communication

Multitasking

Problem solving

Microsoft Office

CRM

POS

PMS

Tools

POS systems

PMS

CRM

Job description

Vicinity Limited is seeking a Guest Experience Representative to deliver exceptional service and welcoming experiences at a prominent retail centre in Australia. You will respond to inquiries, provide information on services, and assist customers across in-person, phone and email channels, upholding Vicinity's brand values.

The role requires outstanding communication, problem-solving, and the ability to collaborate with the asset and operations teams to keep customers and retailers satisfied.