Guest Experience Ambassador

Vicinity Centres; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

Vicinity Centres is seeking a Guest Experience Representative at Bankstown Central to deliver exceptional customer service and support a welcoming centre environment. You will handle enquiries, provide information on services, and resolve issues while representing the Vicinity brand across channels.

Key responsibilities include retailer relations, centre operations support, and reporting. Strong communication, problem-solving, and multitasking skills are essential, as is proficiency with common

Qualifications

• Experience in a customer-facing role with strong communication skills.
• Ability to handle enquiries and resolve issues efficiently.
• Proficiency with Microsoft Office and common business apps; attention to detail.

Responsibilities

• Deliver exceptional service at the customer service desk and greet visitors.
• Maintain strong relationships with retailers and tenants and relay issues to assets team.
• Assist operations with daily tasks, safety compliance, and contractor coordination as needed.
• Prepare and share reporting on customer enquiries and service metrics.

Skills

Customer service

Communication

Problem solving

Multitasking

Team player

Technology literacy

Tools

POS

PMS

CRM

Job description

Vicinity Centres is seeking a Guest Experience Representative at Bankstown Central to deliver exceptional customer service and support a welcoming centre environment. You will handle enquiries, provide information on services, and resolve issues while representing the Vicinity brand across channels.

Key responsibilities include retailer relations, centre operations support, and reporting. Strong communication, problem-solving, and multitasking skills are essential, as is proficiency with common