Guest Experience Ambassador

Vicinity Limited; Australia; On-site; AUD 42,000 - 54,000; Full time

Job summary

Vicinity Limited is seeking a Guest Experience Representative to deliver exceptional service at our retail centres across Australia. You will assist customers with enquiries, provide information on services and amenities, and resolve issues promptly.

As the first point of contact, you will embody Vicinity’s values and contribute to a welcoming centre atmosphere. You will collaborate with centre management, operations, and retailers, maintaining the customer-first focus and delivering

Qualifications

• Experience in a customer-facing role delivering elevated experiences.
• Excellent communication and problem-solving abilities with multitasking strengths.
• Proficient with technology including Microsoft Office and various front-line systems.

Responsibilities

• Maintain an open and inviting customer service desk, prioritising safety and service standards.
• Support retailers and tenants, addressing centre operation issues and escalating as needed.
• Handle enquiries across in-person, phone, and email channels with timely, accurate responses.

Skills

Customer service

Communication

Problem solving

Multitasking

Microsoft Office

CRM systems

Team collaboration

Tools

POS

PMS

CRM

Microsoft Office

Job description

Vicinity Limited is seeking a Guest Experience Representative to deliver exceptional service at our retail centres across Australia. You will assist customers with enquiries, provide information on services and amenities, and resolve issues promptly.

As the first point of contact, you will embody Vicinity’s values and contribute to a welcoming centre atmosphere. You will collaborate with centre management, operations, and retailers, maintaining the customer-first focus and delivering