Guest Experience Agent - Part-Time, Flexible Shifts

MH Management (NSW) Pty Ltd

Pokolbin

On-site

AUD 39,000 - 58,000

Part time

3 days ago

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Benefits offered by this job

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Job summary

Minor Hotels’ Avani Cypress Lakes Resort in Australia is seeking a part-time Guest Service Agent who thrives on delivering outstanding guest experiences. You welcome guests, handle check-ins/outs, and offer local recommendations with warmth and professionalism.

You will communicate clearly across channels, process reservations accurately, and assist guests throughout their stay. The role requires weekend and holiday availability, a friendly, proactive attitude, and a commitment to upholding the

Qualifications

Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
Ability to articulate information clearly across channels (in person, phone, email).
Committed to outstanding guest experiences and professional presentation.

Responsibilities

Provide a warm reception to guests and manage check-in/check-out smoothly.
Communicate clearly with guests and colleagues across channels to deliver exceptional service.
Process reservations and special requests accurately using the PMS.
Act as a primary contact for guests, offering assistance and personalised recommendations.