Night Guest Experience Specialist

Minor Hotels; Gold Coast City; In loco; AUD 39.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Exclusive hotel deals

Global perks

Wellness support

Descrizione del lavoro

Minor Hotels’ Avani Broadbeach Residences is seeking a Night Guest Service Agent to deliver warm, professional hospitality from 10:00 PM to 6:00 AM. You will greet guests, manage check-in/out, handle inquiries, and provide personalised recommendations to enhance their stay.

The role requires a proactive, guest-focused attitude and a polished presentation. Join a renowned hotel brand on the Gold Coast, with opportunities to contribute to exceptional guest experiences and be part of a dynamic team

Competenze

• Experience in hotel, hospitality, or customer-facing environment.
• Clear and effective communication across channels (in-person, phone, email).
• Consistently delivers high-quality service with a proactive attitude.

Mansioni

• Provide warm reception and smooth check-in/out.
• Maintain clear communication with guests and staff across channels.
• Process reservations, updates and special requests using the PMS.
• Act as primary point of contact for guests and offer personalised recommendations.

Conoscenze

Hospitality experience

Customer service

Communication

Professional appearance

Descrizione del lavoro

Minor Hotels’ Avani Broadbeach Residences is seeking a Night Guest Service Agent to deliver warm, professional hospitality from 10:00 PM to 6:00 AM. You will greet guests, manage check-in/out, handle inquiries, and provide personalised recommendations to enhance their stay.

The role requires a proactive, guest-focused attitude and a polished presentation. Join a renowned hotel brand on the Gold Coast, with opportunities to contribute to exceptional guest experiences and be part of a dynamic team