Night Guest Experience Specialist

Avani Hotel Group; Gold Coast City; Hybrid; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career growth

Hotel deals

Global perks

Retail rewards

Experiences

Wellness support

Job summary

Avani Broadbeach Residences on the Gold Coast is seeking a Full-time Night Guest Service Agent. You will welcome guests, manage check-ins and check-outs, and provide local tips to create memorable stays with warmth and professionalism.

The role requires clear communication across channels, accurate reservations handling in the PMS, and being the primary point of contact throughout the guest’s stay. Weekend, public holiday, and shift flexibility are essential.

Qualifications

• Experience in hotel, hospitality or customer-facing environment.
• Clear and professional communication across channels.
• Proactive attitude to meet guest needs and exceed expectations.
• Willingness to work weekends, public holidays and varying shifts.

Responsibilities

• Provide a warm reception and smooth check-in/out.
• Communicate clearly with guests, staff and stakeholders across channels.
• Process reservations, updates and special requests accurately in the PMS.
• Act as primary contact for guests, offering personalised recommendations during their stay.

Skills

Guest service

Communication

Check-in/check-out

Hospitality

Tools

Property management system

Job description

Avani Broadbeach Residences on the Gold Coast is seeking a Full-time Night Guest Service Agent. You will welcome guests, manage check-ins and check-outs, and provide local tips to create memorable stays with warmth and professionalism.

The role requires clear communication across channels, accurate reservations handling in the PMS, and being the primary point of contact throughout the guest’s stay. Weekend, public holiday, and shift flexibility are essential.