Guest Experience Agent | Hospitality & Concierge

Ywca; Gold Coast City; Presencial; AUD 34.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Descripción de la vacante

Minor Hotels, a global hospitality group, invites applications for a full-time Guest Service Agent at Avani Living Queen’s Wharf Residences. You will warmly welcome guests, manage check-ins, and coordinate reservations with a focus on a smooth, personalised experience.

Ideal candidates show 1+ year in guest service, superb communication, and a professional, proactive attitude, with flexibility to work weekends and shifts as required.

Formación

• 1+ years of experience as a Guest Service Agent / Hotel Receptionist.
• Demonstrated background in delivering high‑quality service within a hotel, hospitality, or customer‑facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsabilidades

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Conocimientos

Guest service experience

Clear communication

Professional presentation

Problem solving

Weekend/public holiday availability

Customer-facing focus

Descripción del empleo

Minor Hotels, a global hospitality group, invites applications for a full-time Guest Service Agent at Avani Living Queen’s Wharf Residences. You will warmly welcome guests, manage check-ins, and coordinate reservations with a focus on a smooth, personalised experience.

Ideal candidates show 1+ year in guest service, superb communication, and a professional, proactive attitude, with flexibility to work weekends and shifts as required.