Guest Experience Leader, Front Office

Avani; Singleton Council; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Zusammenfassung

Avani Cypress Lakes Resort in Australia is seeking a Front Office Supervisor with proven leadership and a passion for delivering exceptional guest experiences. The role focuses on guiding the front office team, ensuring smooth check-ins/check-outs, and maintaining high service standards.

The successful candidate will have strong hospitality background, outstanding customer service, and flexibility to work weekends on a rotating roster.

Qualifikationen

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high‑pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Aufgaben

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Kenntnisse

Leadership

Hospitality

Customer service

Time management

Professional presentation

Weekend availability

Jobbeschreibung

Avani Cypress Lakes Resort in Australia is seeking a Front Office Supervisor with proven leadership and a passion for delivering exceptional guest experiences. The role focuses on guiding the front office team, ensuring smooth check-ins/check-outs, and maintaining high service standards.

The successful candidate will have strong hospitality background, outstanding customer service, and flexibility to work weekends on a rotating roster.