Night Guest Experience Agent

Al Rayyan Hospitality; Gold Coast City; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels seeks a dedicated Night Guest Service Agent for Avani Broadbeach Residences on the Gold Coast. You will welcome guests, manage check-ins and check-outs, and provide local recommendations with warmth and professionalism.

Your role includes handling inquiries across channels and ensuring smooth stay experiences. The position requires weekend availability and a flexible shift pattern, with competitive hourly rates and benefits from Minor Hotels’ global program.

Qualifications

• Background in delivering high-quality service within hotel, hospitality, or customer-facing environments.
• Clear and effective communication across channels (in-person, phone, email).
• Consistently delivers exceptional service with a proactive approach to guest needs.

Responsibilities

• Provide warm reception for guests on arrival and assist with check-in/check-out.
• Maintain courteous communication with guests and colleagues across channels.
• Process guest reservations and updates using property management systems accurately.
• Serve as primary contact for guests, resolving issues and offering recommendations.

Skills

Guest service

Communication

Proactive service

Polished presentation

Hospitality experience

Teamwork

Job description

Minor Hotels seeks a dedicated Night Guest Service Agent for Avani Broadbeach Residences on the Gold Coast. You will welcome guests, manage check-ins and check-outs, and provide local recommendations with warmth and professionalism.

Your role includes handling inquiries across channels and ensuring smooth stay experiences. The position requires weekend availability and a flexible shift pattern, with competitive hourly rates and benefits from Minor Hotels’ global program.