Guest Service Agent - Warm Welcome, Growth & Perks

Avani Hotel Group; Brisbane; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Hotel discounts

Global perks

Retail discounts

Wellness program

Generous leave

Job summary

Minor Hotels is seeking a Guest Service Agent for Avani Living Queen’s Wharf Residences in Brisbane, Queensland. This full-time role centers on warmly welcoming guests, guiding them through their stay, and delivering superb customer service across in-person, phone and email channels.

You will handle check-ins, reservations, and guest requests with professionalism and a friendly demeanor. The position requires 1+ years of front-desk experience in hospitality or a customer-facing environment,

Qualifications

• 1+ years of experience as a Guest Service Agent or hotel receptionist.
• Ability to communicate clearly across in-person, phone and email channels.
• Demonstrated high-quality service in a hospitality or customer-facing environment.
• Willingness to work a dynamic rotating schedule including weekends and public holidays.

Responsibilities

• Provide a warm reception to guests and assist with check-in/check-out.
• Manage reservations and guest requests with accuracy using PMS.
• Maintain courteous communication with guests, colleagues and stakeholders.
• Offer personalised recommendations to enhance guest stays.

Skills

Guest service

Communication

Professional presentation

Problem solving

Education

Hospitality experience

Tools

Property management systems

Job description

Minor Hotels is seeking a Guest Service Agent for Avani Living Queen’s Wharf Residences in Brisbane, Queensland. This full-time role centers on warmly welcoming guests, guiding them through their stay, and delivering superb customer service across in-person, phone and email channels.

You will handle check-ins, reservations, and guest requests with professionalism and a friendly demeanor. The position requires 1+ years of front-desk experience in hospitality or a customer-facing environment,