Night Guest Experience Specialist

PTY; Gold Coast City; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Avani Broadbeach Residences, part of Minor Hotels, is seeking a full-time Night Guest Service Agent on the Gold Coast. You’ll greet guests on arrival, manage check-ins/check-outs, and guide them with local tips to ensure memorable stays with warmth and professionalism.

Shifts run from 10:00 PM to 6:00 AM; hourly rates apply. You’ll interact across channels, handle reservations, and provide personalised recommendations to enhance guest experiences while upholding brand standards.

Qualifications

• Experience delivering high‑quality service in hotel/front‑desk environments.
• Clear and courteous communication across channels with guests and colleagues.
• Consistently provides proactive, positive service and addresses guest needs.

Responsibilities

• Provide warm reception and a smooth check-in for guests.
• Maintain courteous communication with guests, colleagues, and stakeholders across in‑person, phone and email channels.
• Oversee accurate processing of reservations and special requests using the PMS.
• Act as the primary contact for guests, offering prompt assistance and personalised recommendations.

Skills

Hospitality experience

Clear communication

Customer service

Proactive problem solving

Professional presentation

Flexible schedule

Tools

Property management system

Job description

Avani Broadbeach Residences, part of Minor Hotels, is seeking a full-time Night Guest Service Agent on the Gold Coast. You’ll greet guests on arrival, manage check-ins/check-outs, and guide them with local tips to ensure memorable stays with warmth and professionalism.

Shifts run from 10:00 PM to 6:00 AM; hourly rates apply. You’ll interact across channels, handle reservations, and provide personalised recommendations to enhance guest experiences while upholding brand standards.