Front Office Supervisor - Guest Experience Leader

Minor International; Pokolbin; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Résumé du poste

Minor Hotels is seeking a Front Office Supervisor for Avani Cypress Lakes Resort in New South Wales. This full-time role focuses on leading a front office team, delivering warm welcomes, and ensuring smooth check-in/check-out for guests.

The position requires proven hospitality experience, strong leadership, and a commitment to outstanding guest service, with flexibility to work weekends and varying shifts across the week.

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high‑pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Responsabilités

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Connaissances

Leadership

Guest Service

Time Management

Professional Presentation

Weekend Flexibility

Description du poste

Minor Hotels is seeking a Front Office Supervisor for Avani Cypress Lakes Resort in New South Wales. This full-time role focuses on leading a front office team, delivering warm welcomes, and ensuring smooth check-in/check-out for guests.

The position requires proven hospitality experience, strong leadership, and a commitment to outstanding guest service, with flexibility to work weekends and varying shifts across the week.