Night Guest Experience Specialist

MH Management (QLD) Pty Ltd; Gold Coast City; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Avani Broadbeach Residences, part of Minor Hotels, seeks a Night Guest Service Agent on a full-time basis. You will welcome guests on arrival, manage check-ins and check-outs, and provide local tips with warm, professional service.

You will communicate across channels, manage reservations, and be a primary point of contact for guests throughout their stay, including weekends and varying shifts. Competitive hourly rate with penalties applies.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly across mediums and channels.
• Consistently delivers an exceptional standard of service with a proactive approach.
• Passionate about creating positive guest experiences with attentive service.

Responsibilities

• Provide a warm and friendly reception to guests on arrival and ensure a smooth check-in.
• Maintain clear, courteous communication across in-person, phone, and email channels.
• Oversee accurate processing of reservations, updates, and special requests using PMS.
• Act as primary contact for guests, offering prompt assistance and personalised recommendations.

Skills

Guest service

Communication

Problem solving

Professional presentation

Time management

Weekend availability

Job description

Avani Broadbeach Residences, part of Minor Hotels, seeks a Night Guest Service Agent on a full-time basis. You will welcome guests on arrival, manage check-ins and check-outs, and provide local tips with warm, professional service.

You will communicate across channels, manage reservations, and be a primary point of contact for guests throughout their stay, including weekends and varying shifts. Competitive hourly rate with penalties applies.