Guest Experience Lead – Front Desk Supervisor

Minor International; Maitland; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail rewards

Experiences

Insurance benefits

Wellness program

Job summary

Minor Hotels is seeking a Front Office Supervisor at Avani Cypress Lakes Resort in NSW. The role requires proven front office leadership, a passion for guest experiences, and the ability to motivate a team across shifts. You will manage check-ins, check-outs, and guest concerns to ensure memorable stays.

The position is full-time with a rotating Monday–Sunday roster and shifts from early morning to late evening. A strong hospitality background and professional presentation are essential.

Qualifications

• Demonstrated leadership skills with ability to effectively manage and motivate a team.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting.
• Exceptional customer service skills with a professional demeanor under pressure.
• Strong time management skills to prioritise tasks and meet deadlines.
• Impeccable professional presentation reflecting high standards.
• Flexibility to work weekends and varying schedules as required.

Responsibilities

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing expertise and motivating the team to high service standards.
• Oversee daily tasks, ensuring they are completed accurately and on time.
• Manage guest arrivals and departures for a seamless check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Hospitality experience

Customer service

Time management

Professional presentation

Flexibility

Job description

Minor Hotels is seeking a Front Office Supervisor at Avani Cypress Lakes Resort in NSW. The role requires proven front office leadership, a passion for guest experiences, and the ability to motivate a team across shifts. You will manage check-ins, check-outs, and guest concerns to ensure memorable stays.

The position is full-time with a rotating Monday–Sunday roster and shifts from early morning to late evening. A strong hospitality background and professional presentation are essential.