Growth-Driven Membership Manager
Fitness First
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Benefits offered by this job
Job summary
Fitness First in New South Wales is seeking a Membership Manager to lead a dynamic Member Support Consultant team and propel sales and retention. You’ll coach frontline staff, welcome new members, and guide the member journey from first visit to long-term engagement.
The role emphasizes leadership, coaching, and performance analysis, with a frontline customer service focus to deliver exceptional club experiences.
Qualifications
- Proven background in sales and customer service, with a track record of achieving KPIs.
- Strong understanding of the sales cycle and customer retention strategies.
- Experience leading, mentoring, or motivating a team to achieve goals.
- Confident using business systems and reporting tools.
- Current First Aid and CPR certification.
Responsibilities
- Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
- Drive member growth through acquisition, integration, and proactive retention strategies.
- Oversee front desk operations and set the standard for exceptional member service.
- Monitor performance, set goals, and provide training to ensure consistent team success.
- Support recruitment, onboarding, and development of Member Support Consultants.
- Collaborate with club and regional leaders to deliver membership growth initiatives.
Skills
Tools
Job description
Fitness First in New South Wales is seeking a Membership Manager to lead a dynamic Member Support Consultant team and propel sales and retention. You’ll coach frontline staff, welcome new members, and guide the member journey from first visit to long-term engagement.
The role emphasizes leadership, coaching, and performance analysis, with a frontline customer service focus to deliver exceptional club experiences.
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