Membership Growth Leader: Drive Sales & Retention

200 Fitness First Australia Pty Limited; Sydney; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Platinum gym membership

Anniversary leave

Friend/family gym membership

Career development

Job summary

Fitness First Australia is seeking a dynamic Membership Manager to lead a high-energy team and drive growth in memberships and member experiences. You will coach, mentor, and motivate a team to meet sales and retention targets while delivering exceptional service from the moment a member steps through the doors.

You will collaborate with regional leaders, oversee front desk operations, and develop talent to sustain a best-in-class member journey across our clubs.

Qualifications

• Proven background in sales and customer service, with a track record of achieving KPIs.
• Strong understanding of the sales cycle and customer retention strategies.
• Experience leading, mentoring, or motivating a team to achieve goals.
• Confident using business systems and reporting tools.
• Current First Aid and CPR certification (WWCC may be required depending on state).

Responsibilities

• Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets.
• Drive member growth through acquisition, integration, and proactive retention strategies.
• Oversee front desk operations and set the standard for exceptional member service.
• Monitor performance, set goals, and provide training to ensure consistent team success.
• Support recruitment, onboarding, and development of Member Support Consultants.
• Collaborate with club and regional leaders to deliver membership growth initiatives.

Skills

Sales experience

Customer service

Team leadership

KPIs tracking

Sales cycle knowledge

Reporting tools

First Aid & CPR

Tools

CRM systems

Reporting tools

Job description

Fitness First Australia is seeking a dynamic Membership Manager to lead a high-energy team and drive growth in memberships and member experiences. You will coach, mentor, and motivate a team to meet sales and retention targets while delivering exceptional service from the moment a member steps through the doors.

You will collaborate with regional leaders, oversee front desk operations, and develop talent to sustain a best-in-class member journey across our clubs.