Government Call Centre Specialist - 6-Month (Hybrid)

Ampersand Ltd; Gosford; On-site; AUD 52,000 - 55,000; Full time

Benefits offered by this job

Paid training

Hybrid option after training

Job summary

A NSW Government contact centre in Gosford is hiring 12 Customer Service Representatives for a 6-month contract. You will take inbound calls, assist with government enquiries, and explain road safety and fines information. Training is provided on-site for 12 weeks, with a potential hybrid option after completion.

Requirements include 2–3 years in customer service, strong communication, and proficiency with MS Office. Excellent attendance for on-site training is essential.

Qualifications

• 2–3 years of customer service experience in a call centre, administration or retail role.
• Excellent spoken and written communication.
• Experience working in an office environment.
• Confident with computers: fast, accurate typing and good email etiquette, and comfortable with Microsoft Office, especially Outlook and Teams.
• Quick to learn new systems.
• Government experience is a plus but not essential.

Responsibilities

• Answer inbound calls and help customers with government transactions and enquiries.
• Explain information clearly and accurately, including on road safety and fines.
• Handle difficult or upset customers calmly and professionally.
• Keep accurate records and follow set processes.
• Work to team KPIs in a busy contact centre.

Skills

Customer service

Phone support

Clear communication

Data entry

Tools

Microsoft Office

Outlook

Teams

Job description

A NSW Government contact centre in Gosford is hiring 12 Customer Service Representatives for a 6-month contract. You will take inbound calls, assist with government enquiries, and explain road safety and fines information. Training is provided on-site for 12 weeks, with a potential hybrid option after completion.

Requirements include 2–3 years in customer service, strong communication, and proficiency with MS Office. Excellent attendance for on-site training is essential.