Call or Contact Centre Operator

Talent; Newcastle; On-site; AUD 43,000 - 61,000; Full time

Job summary

Talent International is currently recruiting for multiple Call or Contact Centre Operators to work for an NSW Government call centre based in Newcastle. The roles are full-time contract positions initially for 6-month contracts with the view to be extended and are paying AUD 37.50 per hour plus superannuation.

Start Date: 27/11/2026. Successful contractors will work a rotating 7am-7pm roster Monday to Friday, with a two-week cycle and shift variations.

Qualifications

• Previous experience in customer service is ESSENTIAL.
• Must be confident working in a high-volume call centre environment.
• Eligibility to work full-time in Australia.
• Available to commence immediately.
• Salesforce experience is preferred but not essential.
• Government call centre experience is a bonus.

Responsibilities

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
• Provide a range of administrative and support services.

Skills

Customer service

Communication

High-volume environment

Tools

Salesforce

Job description

Talent International is currently recruiting for multiple Call or Contact Centre Operator s to work for an NSW Government call centre based inNewcastle. The positions are full-time contract roles initially 6-month contracts with the view to be extended and are paying $37.50 per hour plus superannuation.

Start Date: 27/11/2026

The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.

The successful contractors will be placed on a 2 week rotating roster – they will work the same shift for a 2 week period and will then transition to another shift.

They will never work the same shift for 2 consecutive rosters.

Contractor Central Typically roster an early start shift (e.g. 7am start) , then a mid-shift (e.g. 9 – 10am start) , then a late shift (e.g. 11am start)

Key Responsibilities:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
• Provide a range of administrative and support services.
• Eligibility to work full-time in Australia.
• Previous experience in customer service is ESSENTIAL.
• Must be confident working in a high-volume call centre environment.
• Available to commence immediately.
• Salesforce experience is preferred but not essential.
• Government call centre experience is a bonus.