Hybrid Government Call Centre Agent (6-Month Contract)

Ampersand Ltd; Sydney; Hybrid; AUD 45,000 - 63,000; Full time

Job summary

Ampersand Ltd's government contact centre in Gosford is hiring 12 Customer Service Representatives for a 6-month contract. You will handle inbound government enquiries by phone and assist with road safety and fines calls, supported by paid training.

The role offers 35 hours per week, Monday to Friday, with a rotating shift roster between 7am and 7pm. After training, hybrid work may be possible with at least 2 days on site.

Qualifications

• 2–3 years of customer service experience in a call centre, administration or retail.
• Excellent spoken and written communication.
• Proficient with computers; fast typing and good email etiquette.
• Experience with Microsoft Office, especially Outlook and Teams.

Responsibilities

• Answer inbound calls and help customers with government transactions and enquiries.
• Explain information clearly and accurately, including on road safety and fines.
• Handle difficult or upset customers calmly and professionally.
• Keep accurate records and follow set processes.
• Work to team KPIs in a busy contact centre.

Skills

Call centre experience

Excellent communication

Office software

Typing speed

Email etiquette

Tools

Outlook

Teams

MS Office

Job description

Ampersand Ltd's government contact centre in Gosford is hiring 12 Customer Service Representatives for a 6-month contract. You will handle inbound government enquiries by phone and assist with road safety and fines calls, supported by paid training.

The role offers 35 hours per week, Monday to Friday, with a rotating shift roster between 7am and 7pm. After training, hybrid work may be possible with at least 2 days on site.