Hybrid Government Call Centre Officer

SB Recruitment Pty Ltd; Sydney; Hybrid; AUD 39,000 - 52,000; Full time

Job summary

SB Recruitment Pty Ltd is seeking candidates for a Government call centre Officer contract role based in Parramatta with hybrid working arrangements. You will respond to enquiries, process applications, maintain records, and provide admin support in a fast-paced environment.

The ideal candidate has at least six months in a contact centre or high-volume processing setting, strong written and verbal communication, and the ability to work across multiple systems.

Qualifications

• Minimum six months’ experience in a contact centre or high-volume processing environment.
• Experience working in the government sector is desirable.
• Strong written and verbal communication skills.
• Ability to work across multiple systems simultaneously.
• Demonstrated customer service skills with strong attention to detail

Responsibilities

• Respond to enquiries and communicate effectively with stakeholders to deliver high-quality customer service.
• Accurately process customer applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheet use.
• Perform general administrative tasks to support team operations.

Skills

Customer service

Communication skills

Data entry

Government sector experience

Job description

SB Recruitment Pty Ltd is seeking candidates for a Government call centre Officer contract role based in Parramatta with hybrid working arrangements. You will respond to enquiries, process applications, maintain records, and provide admin support in a fast-paced environment.

The ideal candidate has at least six months in a contact centre or high-volume processing setting, strong written and verbal communication, and the ability to work across multiple systems.