NSW Government - Customer Service Representative

Mayday Recruitment; Newcastle; Hybrid; AUD 43,000 - 61,000; Full time

Benefits offered by this job

Training program

Location: Newcastle

Hours: 35 per week

Rotating roster

Duration: 4 Dec 2026 – Jun 2027

Hourly rate: $37.50 + super

Hybrid working model

Job summary

MAYDAY Recruitment is partnering with NSW Government to recruit multiple Customer Service Representatives in Newcastle. You will handle inbound calls, draft email responses, and provide accurate information on government policies.

This role includes a 2-week training, a 12-week nesting period, and a 35-hour work week with a hybrid working model. The assignment runs from 4 December 2026 to June 2027 with possible extension.

Qualifications

• Multiple years of experience across customer service, including call centre, administration and retail.

Responsibilities

• Handle a high volume of inbound calls to assist customers with a range of queries.
• Draft and send email correspondence with high etiquette.
• Provide comprehensive information based on government policies and procedures.
• Work with high service levels and adhere to KPIs.
• Record customer and call information in internal systems.
• Escalate complaints to management when required.
• Utilise in-house systems to track and manage information.

Skills

Customer service

Call centre

Administration

Retail

Tools

Email

CRM systems

Job description

NSW Government - Customer Service Representative

MAYDAY Recruitment is excited to be partnering with a customer-centric and community-focused government department to bring onboard multiple Customer Service Representatives!

These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.

What's in it for you?

• Training:Take part in a 2-week training program to learn the ropes and be set up for success.
• Location:Newcastle
• Hours:35hours per week, 7hours per day.
• Rotating Roster:Monday - Friday, 7am - 7pm (excluding public holidays).
• Duration:Commencing 4th December 2026 -temporary assignment untilJune 2027, with the possibility of extension!
• Hourly Rate:$37.50per hour + Super.
• Working model:Hybrid flexibility -following training and Manager's approval
• Joinwith other new starters, so an opportunity to learn together!

The Role:

• Handling a high volume of inbound calls to assist customers with a range of queries.
• Drafting and sending correspondence via email to customers, with high email etiquette.
• Providing comprehensive information based on knowledge of government policies and procedures.
• Working with high service levels, answering customer queries within set timeframes and adhering to KPIs.
• Recording customer and call information within internal computer systems.
• Escalating complaints or issues to management when required.
• Utilising a variety of in-house systems to track and manage customer information accurately
• Take part in a 2week training program followed by a 12 week nesting period to get up to speed with your new role.

About you:

• Multiple years experience across customer service, including call centre, administration and retail.
• Outstanding written and verbal communication skills.
• Intermediate computer skills, with the ability to work across multiple systems.
• Must be able to commit to the full duration of the assignment.
• Must have no planned leave during the 12 week nesting period.

Candidates progressed to interview will need to be available to attend an in person assessment centre on Wednesday 18th November.