Hybrid Call Center Specialist (6‑Month Contract)

Ashdown People; Parramatta; Hybrid; AUD 43,000 - 61,000; Full time

Benefits offered by this job

Hybrid work possible

Job summary

Ashdown People is recruiting for a busy NSW customer contact centre role in Parramatta. You will handle high-volume inbound inquiries, maintain records, and resolve issues with a focus on quality service. The role requires 2-3 years in customer service or similar and solid Microsoft Office skills.

The position is a 6-month contract starting December 2026, with a rotating shift pattern and potential hybrid work after training. NSW-based applicants only may apply.

Qualifications

• 2-3 years' experience in customer service, call centre, retail or administration.
• Strong verbal and written communication skills.
• Intermediate Microsoft Office skills, particularly Outlook and Teams.

Responsibilities

• Handle inbound customer enquiries in a high-volume contact centre environment.
• Provide accurate information and resolve customer issues professionally.
• Maintain customer records across multiple systems.
• Deliver excellent customer service while meeting performance requirements.

Skills

Communication skills

Customer service

Microsoft Office

Outlook

Teams

Tools

Microsoft Office

Outlook

Teams

Job description

Ashdown People is recruiting for a busy NSW customer contact centre role in Parramatta. You will handle high-volume inbound inquiries, maintain records, and resolve issues with a focus on quality service. The role requires 2-3 years in customer service or similar and solid Microsoft Office skills.

The position is a 6-month contract starting December 2026, with a rotating shift pattern and potential hybrid work after training. NSW-based applicants only may apply.