Government Services Call Centre Specialist

SB Recruitment; Sydney; On-site; AUD 50,000 - 64,000; Part time

Job summary

SB Recruitment is recruiting for a Customer Service Officer role with a local government client in Sydney CBD. The position is a 6-month contract for a call centre professional committed to delivering excellent customer experiences and streamlined access to Government services.

The role reports to a Team Leader and involves handling high-volume phone enquiries, processing applications, maintaining records, and providing general administrative support across multiple systems.

Qualifications

• Minimum 12 months’ experience in a call centre environment.
• Experience working in the local or state government sector is desirable.
• Strong written and verbal communication skills.
• Ability to work across multiple systems simultaneously.
• Demonstrated customer service skills with strong attention to detail.

Responsibilities

• Respond to high volume phone enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
• Accurately process customer applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheet use.
• Perform general administrative tasks to support team operations.

Skills

Call centre experience

Communication skills

Multi-system proficiency

Data entry

Attention to detail

Job description

SB Recruitment is recruiting for a Customer Service Officer role with a local government client in Sydney CBD. The position is a 6-month contract for a call centre professional committed to delivering excellent customer experiences and streamlined access to Government services.

The role reports to a Team Leader and involves handling high-volume phone enquiries, processing applications, maintaining records, and providing general administrative support across multiple systems.