Call Centre Operator - Gosford

Ampersand Ltd; Sydney; Hybrid; AUD 45,000 - 63,000; Full time

Job summary

Ampersand Ltd's government contact centre in Gosford is hiring 12 Customer Service Representatives for a 6-month contract. You will handle inbound government enquiries by phone and assist with road safety and fines calls, supported by paid training.

The role offers 35 hours per week, Monday to Friday, with a rotating shift roster between 7am and 7pm. After training, hybrid work may be possible with at least 2 days on site.

Qualifications

• 2–3 years of customer service experience in a call centre, administration or retail.
• Excellent spoken and written communication.
• Proficient with computers; fast typing and good email etiquette.
• Experience with Microsoft Office, especially Outlook and Teams.

Responsibilities

• Answer inbound calls and help customers with government transactions and enquiries.
• Explain information clearly and accurately, including on road safety and fines.
• Handle difficult or upset customers calmly and professionally.
• Keep accurate records and follow set processes.
• Work to team KPIs in a busy contact centre.

Skills

Call centre experience

Excellent communication

Office software

Typing speed

Email etiquette

Tools

Outlook

Teams

MS Office

Job description

Customer Service Representative | Government Contact Centre, Gosford

6-month contract | $38.89 per hour + super | Starts 28 October 2026

About the role

A NSW Government contact centre is hiring 12 Customer Service Representatives for its Gosford site. You'll help customers over the phone with a wide range of government enquiries, then train up to handle road safety and fines calls.

The details

• 6-month contract, 28 October 2026 to 28 April 2027
• $38.89 per hour + super
• 35 hours per week, Monday to Friday, no weekends
• Rotating roster between 7am and 7pm (early, mid and late shifts, rotating every two weeks)
• Based in Gosford CBD
• 12 weeks of paid training on site: 2 weeks in the classroom, then supported "nesting" alongside experienced staff
• Hybrid work may be possible after training, subject to assessment, with a minimum of 2 days a week on site

What you'll do

• Answer inbound calls and help customers with government transactions and enquiries
• Explain information clearly and accurately, including on road safety and fines
• Handle difficult or upset customers calmly and professionally
• Keep accurate records and follow set processes
• Work to team KPIs in a busy contact centre

About you

• 2 to 3 years of customer service experience in a call centre, administration or retail role
• Excellent spoken and written communication
• Experience working in an office environment
• Confident with computers: fast, accurate typing and good email etiquette, and comfortable with Microsoft Office, especially Outlook and Teams
• Quick to learn new systems
• Government experience is a plus but not essential

Please note

• You must live in NSW and within easy travel of Gosford
• You must be available to attend training on site every day for the first 12 weeks
• Leave isn't available over the Christmas and New Year period
• Shortlisted candidates will attend a 90-minute in-person assessment centre in Gosford on Monday 12 October