Hybrid Government Customer Service Specialist – Newcastle

MAYDAY Recruitment Group; Newcastle; Hybrid; AUD 43.000 - 61.000; Vollzeit

Benefits dieser Stelle

Training program

Location: Newcastle

Hours: 35 per week

Rotating roster

Duration: 4 Dec 2026 – Jun 2027

Hourly rate: $37.50 + super

Hybrid working model

Zusammenfassung

MAYDAY Recruitment is partnering with NSW Government to recruit multiple Customer Service Representatives in Newcastle. You will handle inbound calls, draft email responses, and provide accurate information on government policies.

This role includes a 2-week training, a 12-week nesting period, and a 35-hour work week with a hybrid working model. The assignment runs from 4 December 2026 to June 2027 with possible extension.

Qualifikationen

• Multiple years of experience across customer service, including call centre, administration and retail.

Aufgaben

• Handle a high volume of inbound calls to assist customers with a range of queries.
• Draft and send email correspondence with high etiquette.
• Provide comprehensive information based on government policies and procedures.
• Work with high service levels and adhere to KPIs.
• Record customer and call information in internal systems.
• Escalate complaints to management when required.
• Utilise in-house systems to track and manage information.

Kenntnisse

Customer service

Call centre

Administration

Retail

Tools

Email

CRM systems

Jobbeschreibung

MAYDAY Recruitment is partnering with NSW Government to recruit multiple Customer Service Representatives in Newcastle. You will handle inbound calls, draft email responses, and provide accurate information on government policies.

This role includes a 2-week training, a 12-week nesting period, and a 35-hour work week with a hybrid working model. The assignment runs from 4 December 2026 to June 2027 with possible extension.