Hybrid Government Call Centre Officer (Contract)

Government client (agency undisclosed); Sydney; Hybrid; AUD 39,000 - 52,000; Full time

Job summary

The Government client (agency undisclosed) is seeking Call Centre Officers for a contract-based role in Parramatta with hybrid working arrangements. This opportunity focuses on delivering high-quality customer service, processing applications, and maintaining precise records using multiple systems.

Ideal candidates will have at least six months in a contact centre, strong communication skills, and an ability to manage data accurately while supporting a dynamic team environment.

Qualifications

• Minimum six months' experience in a contact centre or high-volume processing environment.
• Experience working in the government sector is desirable.
• Strong written and verbal communication skills.
• Ability to work across multiple systems simultaneously.
• Demonstrated customer service skills with strong attention to detail.

Responsibilities

• Respond to enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
• Accurately process customer applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheet use.
• Perform general administrative tasks to support team operations.

Skills

Communication skills

Data entry

Attention to detail

Multi-system navigation

Customer service

Tools

CRM systems

Job description

The Government client (agency undisclosed) is seeking Call Centre Officers for a contract-based role in Parramatta with hybrid working arrangements. This opportunity focuses on delivering high-quality customer service, processing applications, and maintaining precise records using multiple systems.

Ideal candidates will have at least six months in a contact centre, strong communication skills, and an ability to manage data accurately while supporting a dynamic team environment.