Call Centre Operator - Gosford

Ampersand Ltd; Gosford; On-site; AUD 52,000 - 55,000; Full time

Benefits offered by this job

Paid training

Hybrid option after training

Job summary

A NSW Government contact centre in Gosford is hiring 12 Customer Service Representatives for a 6-month contract. You will take inbound calls, assist with government enquiries, and explain road safety and fines information. Training is provided on-site for 12 weeks, with a potential hybrid option after completion.

Requirements include 2–3 years in customer service, strong communication, and proficiency with MS Office. Excellent attendance for on-site training is essential.

Qualifications

• 2–3 years of customer service experience in a call centre, administration or retail role.
• Excellent spoken and written communication.
• Experience working in an office environment.
• Confident with computers: fast, accurate typing and good email etiquette, and comfortable with Microsoft Office, especially Outlook and Teams.
• Quick to learn new systems.
• Government experience is a plus but not essential.

Responsibilities

• Answer inbound calls and help customers with government transactions and enquiries.
• Explain information clearly and accurately, including on road safety and fines.
• Handle difficult or upset customers calmly and professionally.
• Keep accurate records and follow set processes.
• Work to team KPIs in a busy contact centre.

Skills

Customer service

Phone support

Clear communication

Data entry

Tools

Microsoft Office

Outlook

Teams

Job description

Customer Service Representative | Government Contact Centre, Gosford

6-month contract | $38.89 per hour + super | Starts 28 October 2026

About the role

A NSW Government contact centre is hiring 12 Customer Service Representatives for its Gosford site. You'll help customers over the phone with a wide range of government enquiries, then train up to handle road safety and fines calls.

The details

• 6-month contract, 28 October 2026 to 28 April 2027
• $38.89 per hour + super
• 35 hours per week, Monday to Friday, no weekends
• Rotating roster between 7am and 7pm (early, mid and late shifts, rotating every two weeks)
• Based in Gosford CBD
• 12 weeks of paid training on site: 2 weeks in the classroom, then supported "nesting" alongside experienced staff
• Hybrid work may be possible after training, subject to assessment, with a minimum of 2 days a week on site

What you'll do

• Answer inbound calls and help customers with government transactions and enquiries
• Explain information clearly and accurately, including on road safety and fines
• Handle difficult or upset customers calmly and professionally
• Keep accurate records and follow set processes
• Work to team KPIs in a busy contact centre

About you

• 2 to 3 years of customer service experience in a call centre, administration or retail role
• Excellent spoken and written communication
• Experience working in an office environment
• Confident with computers: fast, accurate typing and good email etiquette, and comfortable with Microsoft Office, especially Outlook and Teams
• Quick to learn new systems
• Government experience is a plus but not essential

Please note

• You must live in NSW and within easy travel of Gosford
• You must be available to attend training on site every day for the first 12 weeks
• Leave isn't available over the Christmas and New Year period
• Shortlisted candidates will attend a 90-minute in-person assessment centre in Gosford on Monday 12 October