Gold Coast Front Office Host — Personal, Welcoming Concierge

Andaz; Gold Coast City; On-site; AUD 42,000 - 60,000; Full time

Job summary

Andaz Gold Coast is seeking a warm, intuitive Front Office Host to welcome guests and shape their stay with thoughtful arrivals and departures. You’ll engage with guests, share local tips, and ensure a smooth front desk experience on a rotating roster.

Ideal candidates bring front office or guest services experience, strong communication and a passion for the Gold Coast. This is a full-time, on-site role with opportunities to connect with guests and colleagues in a lively, coastal hotel

Qualifications

• Experience in front office, guest services or a similar hospitality role.
• Natural ability to connect with people from all backgrounds.
• Strong communication skills and confidence using hotel systems.
• Calm, organised approach in a fast-moving environment.
• Good local knowledge or curiosity to share the Gold Coast.
• Flexibility to work across a rotating roster including weekends/holidays.
• Collaborative spirit, positive energy and attention to detail.
• Must have current and ongoing working rights for Australia.

Responsibilities

• Welcome guests with warmth, confidence and genuine care.
• Create smooth, personal check-in and check-out experiences.
• Build meaningful connections and anticipate guest needs.
• Share local knowledge, recommendations and hidden gems.
• Respond to questions and feedback with a calm, solutions-focused approach.
• Coordinate with colleagues across the hotel for a seamless stay.
• Maintain accurate guest information and front office procedures.
• Support room moves, payments, reservations and daily hotel operations.
• Help create a welcoming arrival experience at all times.

Skills

Front office

Guest services

Communication

Hotel systems

Calm under pressure

Local knowledge

Weekend availability

Team player

Working rights AU

Job description

Andaz Gold Coast is seeking a warm, intuitive Front Office Host to welcome guests and shape their stay with thoughtful arrivals and departures. You’ll engage with guests, share local tips, and ensure a smooth front desk experience on a rotating roster.

Ideal candidates bring front office or guest services experience, strong communication and a passion for the Gold Coast. This is a full-time, on-site role with opportunities to connect with guests and colleagues in a lively, coastal hotel