Front Office Lead & Guest Experience Coach

Accor Apartments & Realty; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Accor Apartments & Realty is seeking an Assistant Manager to lead the Front Office team on the Gold Coast. You will guide daily operations, ensure guest satisfaction, and mentor Front Office staff, while coordinating with other departments to resolve issues and maintain high service standards.

The role requires strong communication, experience with reservations and PMS, and a flexible schedule including nights and weekends. A dynamic hospitality environment awaits your leadership and energy.

Qualifications

• Demonstrated leadership in Front Office roles, e.g., Team Leader or Supervisor.
• Proficiency with reservation and PMS systems is a plus.
• Ability to multitask under pressure with strong time management.
• Excellent written and verbal communication skills.
• Able to work a flexible rotating schedule including nights, weekends and public holidays.

Responsibilities

• Take the helm of day-to-day hotel operations with expertise.
• Lead the Front Office Team and mentor staff growth.
• Collaborate with guests to resolve issues and find solutions.
• Contribute to roster planning and shift preparation.
• Bring authenticity and personal energy to every shift.

Skills

Front Office Leadership

Reservation Systems

Multi-tasking

Communication Skills

Flexible Schedule

Tools

Property Management System (PMS)

Job description

Accor Apartments & Realty is seeking an Assistant Manager to lead the Front Office team on the Gold Coast. You will guide daily operations, ensure guest satisfaction, and mentor Front Office staff, while coordinating with other departments to resolve issues and maintain high service standards.

The role requires strong communication, experience with reservations and PMS, and a flexible schedule including nights and weekends. A dynamic hospitality environment awaits your leadership and energy.