Resort Front Desk & Guest Experience Specialist

Mercure Hotels; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free on-site car parking

Generous discounts on accommodation &d

Complimentary resort night stay or din

Job summary

Mercure Resort on the Gold Coast invites a guest-focused Front Office professional to welcome guests warmly and manage requests across the front desk and systems. You will create a seamless journey from check-in to check-out while anticipating guest needs with empathy and local insight.

Join a team that values growth, wellbeing, and authentic hospitality, with extensive staff perks and a commitment to guest experience at every touchpoint.

Qualifications

• Experience or exposure to front office operations in hotel/resort settings.
• Strong communication skills and emotional intelligence.
• Ability to drive guest loyalty, memberships and in-house dining.
• A passion for hospitality and creating memorable guest experiences.
• Proficiency with front office systems such as Opera Cloud and Microsoft Office.
• Sharp eye for detail and a problem-solver mindset.

Responsibilities

• Welcome each guest to the resort with warmth and confidence.
• Manage guest requests and front office systems with accuracy and care.
• Create a relaxing and seamless journey from check-in to check-out.
• Anticipate guest needs with intuition and emotional intelligence.
• Inspire guests to discover the local area, culture, and slow down.
• Share local stories & connect with guests, driving loyalty and return visits.
• Collaborate with all teams to elevate every guest touchpoint & exceed expectations.
• Deliver authentic, professional service with natural warmth.

Skills

Front office operations

Communication skills

Guest loyalty management

Hospitality mindset

Opera Cloud experience

Attention to detail

Team player

Flexible scheduling

Tools

Microsoft Office

Opera Cloud

Job description

Mercure Resort on the Gold Coast invites a guest-focused Front Office professional to welcome guests warmly and manage requests across the front desk and systems. You will create a seamless journey from check-in to check-out while anticipating guest needs with empathy and local insight.

Join a team that values growth, wellbeing, and authentic hospitality, with extensive staff perks and a commitment to guest experience at every touchpoint.