Guest Experience Host: Front Desk & Concierge

APVC Holdings Pty Ltd; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Global discounts on accommodation andD

Learning platform access

Recognition programs

Diversity & inclusion

Job summary

Travel + Leisure Co. through Accor Vacation Club on the Gold Coast invites you to join as a Guest Experience Host. You will enhance guest stays by delivering exceptional front desk service and seamless operations, helping the team create memorable experiences for travelers.

You’ll greet guests, assist with information and bookings, schedule Member Updates or Club presentations, and support tour qualification efforts. A vibrant, inclusive workplace and opportunities for growth await.

Qualifications

• Excellent communication skills (verbal & written).
• Exceptional customer service and problem-solving skills.
• Knowledge of sales techniques and ability to build rapport with strong resilience.
• Computer literate; previous PMS experience is a plus.
• Positive attitude, determination, and results-driven approach.

Responsibilities

• Front Desk Operations: greet and register members/guests, provide local information, complete paperwork, use communication equipment.
• Guest Assistance: pre-call, greet, welcome guests, room escorts, porter service, follow-up calls, tourist information/bookings.
• Sales Appointment Generation: schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: meet monthly tour budgets and other KPIs.
• Tour Generation: assist in ensuring prospects meet tour qualification specifications.

Skills

Communication skills

Customer service

Sales techniques

PMS experience

Positive attitude

Tools

PMS software

Job description

Travel + Leisure Co. through Accor Vacation Club on the Gold Coast invites you to join as a Guest Experience Host. You will enhance guest stays by delivering exceptional front desk service and seamless operations, helping the team create memorable experiences for travelers.

You’ll greet guests, assist with information and bookings, schedule Member Updates or Club presentations, and support tour qualification efforts. A vibrant, inclusive workplace and opportunities for growth await.