Casual Operations Manager and Receptionist Physiotherapy Clinic

North Kincumber Physiotherapy; Gosford; On-site; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Great remuneration

Job summary

North Kincumber Physiotherapy in Kincumber NSW is seeking a Casual Operations Manager and Receptionist to join our admin team. You will lead front-desk duties, manage bookings and payments, and support marketing to help our clinicians deliver top-quality patient care.

Ideal candidates demonstrate excellent communication, leadership, and computer skills. Proficiency with Chirosoft, MS Word and Canva is essential, with flexibility to cover Mon-Fri shifts as needed.

Qualifications

• Excellent communication with patients and team members.
• Strong leadership and marketing capabilities.
• High level of computer literacy and adaptability.

Responsibilities

• Front desk duties: professional phone manner and welcoming patient experience.
• Bookings, rebooking, payments and invoicing with insurers/NDIS/PRODA.
• Stock taking, equipment orders, and SOP updates.
• Daily communication with stakeholders and referrals.
• Generate daily/weekly banking reports and liaise with director.
• Follow-up accounts receivable weekly.
• Marketing tasks: PR, web presence and social media.
• Manage staff schedules and coverage for sick/annual leave.

Skills

Communication

Leadership

Marketing

Computer literacy

MS Word

Canva

Chirosoft

Social media

Tools

Chirosoft

MS Word

Canva

Job description

Casual Operations Manager and Receptionist Physiotherapy Clinic

North Kincumber Physiotherapy - Kincumber NSW

We are looking for a passionate, welcoming, highly experienced and motivated receptionist to join our administrative team. This role requires an excellent level of experience in communication (within the team & with patients), leadership & marketing skills along with impeccable computer skills. Your role is pivotal in helping our Physiotherapists provide our patients with the highest quality care.

This role will include:

Minimum 25 hours per week – Mondays, Tuesdays, Wednesdays, Thursdays and some occasional Friday morning shifts. Start time varies between 8:30am to 10am while the finish time close to 5pm on Mondays, Tuesdays and Wednesdays and 6pm on a Thursday.

This is a job shared role, so the candidate also needs to be available to cover for fellow receptionists on sick leave or annual leave. You will be required to work until 6:30pm on some Thursdays.

Start date: As soon as possible

Perfect if you want a great work-life balance.

• Great remuneration, proportional to your level of experience.

You will be taught absolutely everything, from how to complete the tasks of the operation manager and marketing and advertising manager to help our admin team when they are on annual or sick leave. This is a huge investment on our behalf so only apply if you are genuinely interested in this role at our clinic.

The successful candidate

Demonstrates impeccable professional communication with face to face or phone conversations as well as excellent presentation.

Can demonstrate a high level of computer literacy. We are a paperless clinic so this skill is essential and can’t be compromised.

Computer skills must be great with MS Word, Canva and the booking software Chirosoft. Must be able to navigate social media as marketing is an essential part of the role and not negotiable.

Has the highest level of customer service & is a fast learner.

Must absolutely be available to work Mondays through to Fridays. Needs to be flexible to pick up shifts of other admin staff, should they be on annual or sick leave.

Must be able to problem solve and work independently.

Prior reception experience in a healthcare setting, is preferable and recommended.

Prior experience with HICAPS would be very helpful.

We will require that you provide us with a Police Check, WWCC & a valid CPR.

Job description - This role includes that of Operation & Marketing and Administration Manager.

• Front Desk Duties such as answering telephone calls in a professional manner, providing each patient with a positive and welcoming experience, checking emails x3-4 times hourly.
• Booking patients and rebooking support.
• Taking payments and invoicing insurance companies, icare, NDIS or using PRODA.
• Stock taking and ordering equipment.
• Updating and maintaining the clinic’s standard operating procedures.
• Daily communication with all stakeholders, referrers (doctors, allied health, patients etc), team members (clinicians and administration staff)
• Generating daily and weekly reports for banking purposes & liaising with the director daily.
• Follow-up accounts receivable on a weekly basis.
• Marketing tasks including PR, web presence and social media skills.
• Managing staff and their schedules.

Skills & Experiences

A strong work ethic

Highest level of computer literacy

A key team player

Ability to think outside of the box and problem solve

Flexibility to work Monday – Friday, depending on the rostered shifts

A willingness to learn & a desire to improve the clinic’s future

We are a friendly, fun, supportive and high pace reputable clinic committed to the highest level of patient care, located in Kincumber, Central Coast.