Full Time Receptionist/Administrator (Physiotherapy Clinic)

Musculoskeletal Physiotherapy Australia; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

Musculoskeletal Physiotherapy Australia – Zetland NSW is seeking a full-time Receptionist/Administrator for Sydney Headache and Migraine Clinic/M Physio in Zetland. The role focuses on delivering a warm, efficient front-desk experience for patients while supporting billing, records, and communications.

Ideal candidates have allied health admin or strong customer service experience, are tech-savvy, and enjoy teamwork in a busy clinic.

Qualifications

• Experience in allied health admin roles is highly regarded.
• Strong customer-facing experience or patient-facing service.
• Comfort with digital platforms and social media.
• Tech-savvy and quick to learn new software.
• Warm, empathetic and team-oriented attitude.

Responsibilities

• Be the warm, welcoming face of the clinic across phone, email and in person.
• Perform opening procedures and maintain a clean, organized clinic environment.
• Schedule appointments and maintain accurate patient records in Nookal.
• Assist with billing, invoicing and health fund liaison.
• Support clinicians so they can focus on patient care.
• Contribute to social media and digital communications.

Skills

Allied health admin

Customer service

Attention to detail

Team player

Growth mindset

Communication

Tools

Nookal

Cliniko

Job description

Full Time Receptionist/Administrator (Physiotherapy Clinic)

Musculoskeletal Physiotherapy Australia – Zetland NSW

We are seeking a full-time Receptionist/Administrator to join our team at Sydney Headache and Migraine Clinic/M Physio in Zetland.

About Us

Sydney Headache and Migraine Clinic/M Physio is part of a four-clinic group and Australia's leading expert clinic for headache, migraine, and musculoskeletal conditions.

At the heart of everything we do is an unwavering commitment to quality patient care and experience — our patients often come to us after years of searching for answers, and we help them find them.

What makes this place special is the people. We're a close-knit, energetic team who love what we do — and we're looking for someone bubbly and enthusiastic who'll feel right at home with us.

About You

You're motivated, warm, and reliable with a natural ability to connect with people and light up a room. You thrive in a collaborative team environment and take genuine pride in delivering an exceptional experience to every patient from the very first interaction.

Ideally you have experience in a private allied health setting — physiotherapy, chiropractic, podiatry, optometry, or dental reception — though we'll also consider strong transferable experience from customer service or other patient-facing roles if you bring the right attitude and a genuine passion for people.

You're tech-confident, pick up new software quickly, and can work autonomously when needed — but at heart you're a team player who genuinely enjoys showing up for the people around you.

What You'll Do

Be the warm, welcoming face of our clinic across phone, email, and in person

Perform opening procedures and maintain a clean, organised clinic environment

Schedule appointments and maintain accurate patient records in Nookal

Assist with billing, invoicing, and health fund liaison

Support our clinicians so they can focus entirely on patient care

Contribute to social media and digital communications

What We're Looking For

Full-time availability: Monday to Friday (38 hour week)

Allied health admin experience highly regarded; strong transferable customer service or patient-facing experience also considered

Confident using Nookal, Cliniko, or similar software

Tech-savvy across digital platforms and social media

Bubbly, friendly, and a natural team player who thrives around people

Warm, empathetic, and kind — always

Proactive and autonomous with a can-do attitude

Excellent attention-to-detail

Growth mindset — keen to learn and develop with us

Permanent rights to work in Australia

What's In It For You

Genuine progression pathway through our career development program

Regular team social events and a culture that celebrates its people

Dedicated training, mentoring, and support from day one

Our Awards

2022 — Top 5 Physiotherapist in Australia (Allied Healthcare Awards)

2018 — Finalist, Optus Health Business Service of the Year

2016–2020 — Finalist, Australian Small Business Championships

2017 — Finalist, HESTA Primary Healthcare Awards

2016 — Winner, Lord Mayor's Multicultural Businessperson of the Year