Admin / Front desk receptionist

Northern Districts Physiotherapy and Sports Clinic; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Northern Districts Physiotherapy and Sports Clinic in West Ryde, NSW is seeking an highly organized Administrative Assistant to join our clinic team. You will greet patients, manage bookings and assist with patient records and billing, ensuring smooth operations and quality care.

The ideal candidate has prior medical administration experience, strong communication skills, and proficiency in Microsoft Office. A positive, friendly attitude and discretion with confidential information are essential.

Qualifications

• Previous experience in a medical administrative role is advantageous.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office.
• Ability to handle confidential patient information with discretion.
• Willingness to learn basic medical terminology.

Responsibilities

• Greet and assist patients, ensuring a welcoming experience
• Manage patient scheduling, appointments and follow-ups
• Answer calls and emails, direct inquiries to the team
• Maintain and organise patient records with confidentiality
• Process patient billing, insurance claims and payments
• Aid inventory management of clinic supplies
• Perform general office duties such as filing and data entry
• Support physiotherapists with administrative tasks

Skills

Medical administration

Scheduling

Communication

Discretion

Tools

Microsoft Office

Job description

Northern Districts Physiotherapy and Sports Clinic – West Ryde NSW

We are seeking a highly organised and friendly Administrative Assistant to join our dynamic physiotherapy clinic team. You will play a key role in ensuring the smooth operation of the clinic and delivering excellent patient care.

Key responsibilities

Greet and assist patients, ensuring a positive and welcoming experience

Manage patient scheduling, including appointments and follow-up calls

Answer phone calls and respond to emails, addressing inquiries or directing them to the appropriate team member

Maintain and organise patient records, ensuring confidentiality and accuracy

Process patient billing, insurance claims, and payments

Assist with inventory management of clinic supplies

Perform general office duties such as filing, faxing, and data entry

Support the physiotherapy team with administrative tasks as needed

About you

Previous experience in a medical administrative role, ideally in a healthcare or physiotherapy setting, advantageous

Strong organizational and multitasking skills

Excellent communication skills (both written and verbal)

Proficiency in Microsoft Office (Word, Excel, etc.)

Ability to handle sensitive patient information with confidentiality and discretion

Knowledge of basic medical terminology or willingness to learn

A positive, friendly demeanor with a professional attitude

Opportunities for professional development

Supportive and friendly work environment