Medical Receptionist

MOVE Therapy; Sydney; On-site; AUD 48,000 - 56,000; Full time

Job summary

MOVE Therapy in Rockdale, NSW, is seeking a friendly Receptionist to manage the front desk, answer inquiries, book appointments, and handle payments while delivering outstanding customer service to patients and referrers.

The role emphasizes organization, multitasking and professional communication, with training provided. Prior medical reception experience is helpful but not essential, and the clinic offers a supportive team environment.

Qualifications

• Excellent interpersonal verbal and written communication
• Ability to multitask, prioritise and use initiative
• Strong customer service focus and professional presentation
• Ability to work independently with strong organizational and problem solving skills
• Friendly, welcoming and capable of delivering outstanding customer service to patients and referrers alike

Responsibilities

• Responding to a high volume of emails, phone enquiries and reception enquiries
• Patient database management including appointment bookings and confirmations
• Diary management for patients and employees
• Maintaining and managing patient records and files
• Responding to patient and practitioners requests in a professional manner
• Preparing patient accounts and processing payments via HICAPS, EFTPOS, Medicare Online and Work Cover
• Banking / Cash handling, weekly banking, daily reconciliation of cash float
• Coordinating front reception and providing administrative support to the team of practitioners located in the Clinic

Skills

Customer service

Communication

Multi-tasking

Organization

Problem solving

Attention to detail

Tools

Pracsuite

Job description

We are seeking an enthusiastic and reliable Receptionistto join our growing Physiotherapy and Allied Health Clinic.This job offers the right candidate the opportunity to begin their career in the Health sector. Working within our clinic located in Rockdale, this position is open to applicants looking for work.

General responsibilities will include:

Responding to a high volume of emails, phone enquiries and reception enquiries

Patient database management including appointment bookings and confirmations

Diary management for patients and employees

Maintaining and managing patient records and files

Responding to patient and practitioners requests in a professional manner

Timely and accurate reporting/recording

Preparing patient accounts and processing payments via HICAPS, EFTPOS, Medicare Online and Work Cover

Debt collection, invoicing and processing of payments

Preparing and following up on all relevant Workers Compensation, Third Party and NDIS recovery request forms

Stock level management and ordering medical and stationery supplies

Coordinating front reception and providing administrative support to the team of practitioners located in the Clinic

Banking / Cash handling, weekly banking, daily reconciliation of cash float

General tidying and ad hoc duties as required

Relevant training and ongoing support will be offered as part of the role and candidates with minimal to nil medical administration skills are encouraged to apply. However, essential criteria for this role are:

Demonstrated proficiency in the use and management of office equipment/technology – photocopying, scanning, emailing, telephone, faxing, filing etc

Excellent interpersonal/verbal and written communication skills with a strong customer service focus

High standard of professional manner and personal presentation

Ability to multi-task, prioritise and use initiative

Excellent attention to detail and commitment to continuous improvement

Enthusiasm and willingness to learnnew skills and be self-motivated

Ability to work independently with strong organisational and problem solving skills

Friendly, welcoming and adept at delivering outstanding customer service to our patients and referrers alike

for further details visit our website: movetherapy.net.au

Desirable criteria for this role:

Previous work experience within Allied Health/Medical reception role would be an advantage (not essential), in particular familiarity with 'Pracsuite' practice management software

If you are a proactive person with a strong customer service focus, demonstrate a positive work ethic, can handle multiple tasks, takes pride and ownership in your work and wants to be part of a growing team, don't miss this opportunity.