Senior Receptionist/Administrator

Any Stage Physiotherapy and Sports Medicine; Ryde; On-site; AUD 60,000 - 80,000; Full time

Job summary

Any Stage Physiotherapy and Sports Medicine in Ryde NSW is seeking a Senior Receptionist/Administrator to manage the North Ryde clinic's day-to-day operations, patient flow, and welcoming, professional environment. You will work with the Director, bring healthcare administration experience, leadership, and strong communication to coordinate clinicians, handle finances, and maintain confidentiality.

If you are organised, proactive and people-focused, this is a chance to contribute to growth while

Qualifications

• Minimum 2 years' experience in administration or reception within medical or allied health settings.
• Strong organisational and communication skills with ability to manage competing priorities.
• Proactive, patient-focused approach and ability to build relationships with staff and external stakeholders.
• Experience with invoicing or financial administration is a plus.
• Knowledge of healthcare confidentiality and privacy requirements.

Responsibilities

• Oversee day-to-day clinic operations and patient flow in North Ryde clinic.
• Coordinate clinician schedules and appointments using Cliniko.
• Manage WorkCover, CTP, ADF and DVA administration, including approvals and invoicing.
• Build relationships with patients, GPs, specialists and external stakeholders.
• Oversee financial administration including payments and reconciliations.
• Maintain clinic organisation, supplies and equipment and improve admin systems.
• Ensure patient confidentiality and compliance with healthcare requirements.
• Collaborate with the Director to resolve operational challenges and improve clinic performance.

Skills

Administration & reception

Leadership

Healthcare administration

Communication

Problem-solving

Patient care

Tools

Cliniko

Job description

Any Stage Physiotherapy and Sports Medicine – Ryde NSW

At Any Stage Physiotherapy & Sports Medicine, we're a growing, community-focused practice dedicated to delivering exceptional patient care at every stage of life.

With a new Pilates studio underway and plans for a future allied health hub, we're entering an exciting period of growth. We're looking for an organised, proactive and people-focused Senior Receptionist/Administrator to join our team, work closely with our Director and help drive this growth while maintaining our positive team culture and outstanding patient experience.

About us

At Any Stage Physiotherapy & Sports Medicine, we're a growing, community-focused practice dedicated to delivering exceptional patient care at every stage of life.

With a new Pilates studio underway and plans for a future allied health hub, we're entering an exciting period of growth. We're looking for an organised, proactive and people-focused Senior Receptionist/Administrator to join our team, work closely with our Director and help drive this growth while maintaining our positive team culture and outstanding patient experience.

About the role

You’ll manage the day-to-day operations of our North Ryde clinic, ensuring efficient workflows, strong team communication and a welcoming, professional environment.

This hands-on role suits someone with healthcare administration or leadership experience who can take ownership, solve problems and confidently manage competing priorities.

Key responsibilities

• Oversee daily clinic operations, patient flow and administrative workflows.

• Coordinate clinician schedules and appointments through Cliniko.

• Manage WorkCover, CTP, ADF and DVA administration, including approvals, invoicing and insurer communication.

• Build relationships with patients, GPs, specialists and external stakeholders, and handle complex enquiries.

• Oversee financial administration, including payments, banking, reconciliations and outstanding invoices.

• Maintain clinic organisation, supplies and equipment, and improve administrative systems and procedures.

• Ensure patient confidentiality and compliance with healthcare, privacy and workplace requirements.

• Work closely with the Director to resolve operational challenges and improve clinic performance.

About you

You're organised, proactive and people-focused, with strong communication and leadership skills and a commitment to exceptional patient care.

To be successful, you'll have:

• Minimum of 2 year's experience in administration and/or reception, within a medical or allied health setting. Leadership experience is highly regarded.

• Strong organisational, communication and problem-solving skills, with the ability to manage competing priorities.

• A patient-focused approach and confidence building relationships with staff, patients and external stakeholders.

• Experience with invoicing, financial administration and reconciliations.

• Attention to detail, initiative and an understanding of healthcare administration and patient confidentiality.

• Experience with Cliniko or similar practice management software (highly recommended).

Why join Any Stage?

• Be part of a supportive team with a genuinely positive workplace culture.

• Work closely with an experienced Director in a growing business.

• Make a meaningful impact on patient experience and clinic operations.

• Take ownership of projects across marketing, community engagement and practice development.

• Grow your career alongside an expanding allied health practice.