Administrative Assistant

Regent Street Physiotherapy; Newcastle; On-site; AUD 36,000 - 48,000; Part time

Benefits offered by this job

Friendly team

Rewarding healthcare environment

Positive patient impact

Job summary

Regent Street Physiotherapy in New Lambton NSW is seeking a part-time Administration Assistant to join a friendly, supportive team. This 25-hour-per-week role starts January 2027 and involves reception duties and patient service.

You will manage appointments, answer phones, process payments and maintain records, while assisting clinical staff and keeping the clinic organised. The ideal candidate is well organised, reliable, computer-proficient and eager to learn.

Qualifications

• Strong communication and interpersonal skills.
• Organised, reliable with attention to detail.
• Ability to multitask in a busy clinic.
• Confident with computers and learning new software.
• Willingness to start early mornings and finish evenings.

Responsibilities

• Greeting patients and providing friendly, professional customer service.
• Managing appointments, bookings and cancellations.
• Answering phone calls and responding to patient enquiries.
• Processing payments and managing patient accounts.
• Liaising with physiotherapists and supporting the clinical team.
• Maintaining accurate patient records and administrative documentation.
• Keeping reception and the clinic environment organised and welcoming.
• Assisting with general day-to-day administrative tasks.

Skills

Communication

Interpersonal skills

Organisational skills

Customer service

Multitasking

Computer literacy

Job description

Regent Street Physiotherapy – New Lambton NSW

Part-Time | 25 Hours Per Week | Start Date: Monday 4th January 2027

Ready for a fresh start in the new year? We’re looking for a friendly, organised and enthusiastic administration assistant to join our team!

If you love working with people, enjoy keeping things organised and want to be part of a welcoming, supportive team, this could be the perfect opportunity for you.

About the Role

This is a part-time position offering 25 hours per week, with the following roster:

We’re hoping to organise a few training sessions in November and December 2026 to help you get familiar with our team, systems and daily processes before officially starting on Monday 4th January 2027.

Key responsibilities

Greeting patients and providing friendly, professional customer service

Managing appointments, bookings and cancellations

Answering phone calls and responding to patient enquiries

Processing payments and managing patient accounts

Liaising with physiotherapists and supporting the clinical team

Maintaining accurate patient records and administrative documentation

Keeping reception and the clinic environment organised and welcoming

Assisting with general day-to-day administrative tasks

About you

Excellent communication and interpersonal skills

Organised, reliable and strong attention to detail

Enjoys working with people and providing outstanding customer service

Able to multitask and work efficiently in a busy clinic environment

Confident using computers and learning new software

Can work independently while also being a supportive team member

Comfortable with early morning starts and evening finishes

Previous experience in reception, administration or a healthcare setting would be an advantage, but a positive attitude and willingness to learn are just as important

What we offer

A friendly, supportive and welcoming team

A varied role in a rewarding healthcare environment

The opportunity to make a positive difference to our patients' experience