Reception and Administration Role (Permanent Part-Time)

Benchmark Physiotherapy; Sydney; On-site; AUD 33,000 - 39,000; Part time

Benefits offered by this job

Reduced rate for physiotherapy consult

Job summary

Benchmark Physiotherapy in Rosebery, NSW invites a friendly Medical Receptionist to join our large, modern clinic. This permanent part-time role (~25 hours/week) offers a stable schedule and the chance to cover colleagues' leave occasionally.

You'll welcome clients, manage bookings, handle patient details in Nookal, process payments with EFTPOS/HICAPS, and support clinicians in delivering patient-centred care with a calm, professional approach.

Qualifications

• Previous reception or customer service experience (essential).
• Medical or allied health experience is a bonus.
• Excellent verbal and written communication.
• Ability to stay calm and prioritise when busy.

Responsibilities

• Welcoming clients and creating a friendly, professional first impression.
• Answering phones and managing appointment bookings
• Processing patient details and accounts in Nookal
• Taking payments via EFTPOS and HICAPS
• Liaising with health insurers, Medicare and DVA
• Handling emails, mail and general admin in Word and Excel
• Supporting clinicians to build great relationships with patients

Skills

Reception experience

Customer service

Verbal & written communication

Calm under pressure

Team player

Police Check

Working with Children Check

Tools

Nookal

Word

Excel

EFTPOS

HICAPS

Job description

Reception and Administration Role (Permanent Part-Time)

Medical Receptionist – Physiotherapy Clinic
Permanent Part-Time | 3 days per week | Rosebery NSW

Looking for a front desk role that fits around your life?

For 25 years, our Rosebery clinic has been a trusted name in physiotherapy. We’re a large, modern practice with a friendly, close-knit team, and we’re looking for a warm, organised receptionist to be the first face our patients see.

About the role
This is a permanent part-time position of approx. 25 hours per week. From time to time, you’ll have the chance to pick up extra hours covering colleagues’ leave.

What you’ll be doing

• Welcoming clients and creating a friendly, professional first impression
• Answering phones and managing appointment bookings
• Processing patient details and accounts in Nookal
• Taking payments via EFTPOS and HICAPS
• Liaising with health insurers, Medicare and DVA
• Handling emails, mail and general admin in Word and Excel
• Supporting our clinicians to build great relationships with patients

What you’ll bring

• Previous reception or customer service experience (essential); medical or allied health experience is a bonus
• Excellent verbal and written communication
• The ability to stay calm, prioritise and keep patient care front of mind when things get busy
• A team-player attitude
• A current National Police Check and Working with Children Check, or willingness to obtain them
• Industry leading remuneration
• Stable, permanent part-time hours with set days
• A supportive, experienced team in a well-established clinic
• Reduced rate for physiotherapy consults