Front Desk & Admin Specialist – Physiotherapy Clinic

Advanced Physiotherapy and Injury Prevention; Newcastle-Maitland; On-site; AUD 45,000 - 60,000; Full time

Job summary

Advanced Physiotherapy and Injury Prevention in Warners Bay is seeking a full-time receptionist to join our team. You will be the first point of contact for patients, handling enquiries, scheduling appointments and performing data entry with high accuracy.

The role combines customer service, reception duties and administration, including maintaining patient records in our practice management system and supporting clinicians. Monday to Friday, local to Warners Bay.

Qualifications

• Previous reception or admin experience preferred.
• Healthcare setting experience is advantageous but not essential.
• Strong customer service background and attention to detail.

Responsibilities

• Welcoming patients with a friendly, professional first impression.
• Answering incoming calls and patient inquiries.
• Scheduling, confirming and managing patient appointments.
• Processing patient payments and general reception duties.
• Entering, updating and maintaining patient records in the practice management system.
• Processing referrals and administrative documentation.
• Providing administrative support to physiotherapists and exercise physiologists.
• Filing, scanning and managing electronic documents.
• Generating reports and assisting with other admin tasks.
• Supporting smooth day-to-day clinic operations.

Skills

Customer service

Verbal communication

Written communication

Data entry

Multitasking

Organization

Teamwork

Professionalism

Compliance awareness

Healthcare admin

Tools

Microsoft Office

Canva

Job description

Advanced Physiotherapy and Injury Prevention in Warners Bay is seeking a full-time receptionist to join our team. You will be the first point of contact for patients, handling enquiries, scheduling appointments and performing data entry with high accuracy.

The role combines customer service, reception duties and administration, including maintaining patient records in our practice management system and supporting clinicians. Monday to Friday, local to Warners Bay.