Full-Time Practice Manager - Physiotherapy Practice

Scope; North Lakes; On-site; AUD 90,000 - 110,000; Full time

Job summary

Scope is seeking a Full-Time Practice Manager to lead the operations of a two-site physiotherapy practice. The role focuses on delivering high-quality care, exceptional patient experience, and a positive, collaborative work culture.

You will oversee reception, onboarding, rosters, and financial processes while partnering with leadership to drive continuous improvement and staff development. This role is ideal for someone with healthcare management experience who can lead by example.

Qualifications

• Previous experience in a management role and/or within a healthcare or allied health setting (essential).
• Experience with Zanda Practice Management Software is highly regarded.
• Leads by example, balancing kindness, empathy and accountability.
• Hands-on, calm and practical approach, especially under pressure, with high standards and continuous improvement.
• Proactive, mature and solutions-focused approach to work and problem-solving.
• Genuine empathy and care for clients, with a strong desire to support them and their families.
• Ability to work independently and take ownership while collaborating as part of a team.
• Friendly, approachable and an excellent communicator, with the ability to lead a close-knit team.

Responsibilities

• Manage reception duties and oversee day-to-day operations and clinic systems, including the practice management software.
• Work with the Managing Director to support onboarding of new team members and ongoing staff development.
• Oversee accounts receivable and debt management processes.
• Coordinate administrative staff shifts and rosters to ensure accuracy and proper management.
• Oversee day-to-day operations with focus on client experience, accountability, efficiency, and use of resources.
• Promote and inspire commitment to the vision, values and culture of the business.

Skills

Healthcare management

Team leadership

Communication

Customer service

Tools

Zanda Practice Management Software

Job description

Full-Time Practice Manager - Physiotherapy Practice

The Practice Manager will play a key role in overseeing the overall operations, development and success of a two-site physiotherapy business. This is a pivotal role, with the successful applicant acting as a knowledgeable and approachable resource and ambassador for our patients, referrers, practitioners, administration team and the wider community. We pride ourselves on delivering high-quality, professional care while fostering a fun, positive and welcoming environment. We value a team culture that is engaging, supportive and genuinely enjoyable, without compromising on professionalism.

Hours:
Monday - Friday 9:00 am to 5:00 pm (no weekend work!)

Key Responsibilities

Manage reception duties and oversee the day-to-day operations and systems of the clinic, including the practice management software.

Work closely with the Managing Director to support the orientation and onboarding of new team members, ensuring all administrative staff are appropriately qualified and have access to ongoing training and development to support effective and efficient service delivery.

Oversee accounts receivable and debt management processes.

Coordinate administrative staff shifts and ensure rosters are accurate, current and appropriately managed.

Oversee the day-to-day business operations of the business ensuring a strong focus on client experience, accountability, efficiency, and the effective use of materials and resources.

Promote and inspire commitment to the vision, values and culture of our business.

About you

Previous experience in a management role and/or within a healthcare or allied health setting (essential).

Experience with Zanda Practice Management Software is highly regarded, but not essential.

Leads by example, balancing kindness, empathy and accountability.

Takes a hands-on, calm and practical approach, particularly under pressure, while maintaining high standards and a commitment to continuous improvement.

Demonstrates a proactive, mature and solutions-focused approach to work and problem-solving.

Shows genuine empathy and care for our clients, with a strong desire to support them and their families.

Has the ability to work independently and take ownership of responsibilities, while also collaborating effectively as part of a team.

Friendly, approachable and an excellent communicator, with the ability to lead a close-knit team while also being a supportive and collaborative team member.