Practice Manager

PHYSIOTIME; Melbourne; On-site; AUD 25,000 - 45,000; Part time

Benefits offered by this job

Flexible part-time hours

Competitive remuneration based on exp

Friendly, supportive team

Professional development opportunities

Career progression

Job summary

PhysioTime Physiotherapy in Ringwood, VIC is seeking an experienced Practice Manager / Clinic All-Rounder for a hands-on, part-time role with flexible hours. Responsibilities include overseeing daily operations, reception, rostering, patient enquiries, and staff training, while collaborating with the Clinic Director to improve clinic performance and patient experience.

The ideal candidate will have current experience in allied health administration, be highly organized, proactive and

Qualifications

• Previous experience in practice management, medical reception, allied health administration or a similar role.
• Strong organisational, multitasking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently, take initiative and manage competing priorities.
• Strong leadership skills and a positive, team-oriented attitude.
• Familiarity with Medicare, private health insurance, WorkCover, TAC and NDIS processes is desirable.

Responsibilities

• Oversee daily clinic operations, reception and administrative workflows.
• Manage appointment scheduling, practitioner rosters and patient enquiries.
• Supervise, support and train administrative staff.
• Manage billing, invoicing, outstanding accounts and third‑party payments.
• Monitor clinic performance, appointment utilisation, cancellations and patient retention.
• Maintain accurate patient records and ensure compliance with clinic policies and procedures.
• Coordinate communication between practitioners, patients and administrative staff.
• Manage patient feedback and resolve operational issues professionally.
• Assist with marketing, community engagement and practice growth initiatives.
• Identify opportunities to streamline processes and improve overall clinic efficiency.
• Support the Clinic Director with business administration and operational planning.

Skills

Practice management

Organisational skills

Multitasking

Communication skills

Independent worker

Leadership

Education

Certificate or Diploma in business administration

Tools

Cliniko

Job description

PhysioTime Physiotherapy | Ringwood, VIC

Part-Time | Flexible Hours | Salary Negotiable Based On Experience

Company Description

PhysioTime Physiotherapy is an established, growing physiotherapy clinic in Ringwood, Victoria, specialising in musculoskeletal physiotherapy, men’s and women’s pelvic health, continence management, rehabilitation and Clinical Pilates.

We are passionate about delivering high-quality, evidence-based, personalised care and helping our patients achieve better health, function and quality of life.

Our clinic offers a professional, supportive and collaborative environment where patient care, teamwork and continuous improvement are at the heart of everything we do.

Role Description

We are seeking an experienced, proactive and highly organised Practice Manager / Clinic All-Rounder to join our growing team.

This is a hands‑on, part‑time position suited to someone who enjoys variety, takes initiative and is confident managing the day‑to‑day operations of a busy allied health practice.

We are looking for someone who can wear multiple hats — from overseeing reception and administration to coordinating staff, managing patient enquiries, monitoring clinic performance and improving operational processes.

Working closely with the Clinic Director, you will play an important role in ensuring the clinic runs efficiently while maintaining an exceptional patient experience.

Key Responsibilities

• Oversee daily clinic operations, reception and administrative workflows.


• Manage appointment scheduling, practitioner rosters and patient enquiries.


• Supervise, support and train administrative staff.


• Manage billing, invoicing, outstanding accounts and third‑party payments.


• Monitor clinic performance, appointment utilisation, cancellations and patient retention.


• Maintain accurate patient records and ensure compliance with clinic policies and procedures.


• Coordinate communication between practitioners, patients and administrative staff.


• Manage patient feedback and resolve operational issues professionally.


• Assist with marketing, community engagement and practice growth initiatives.


• Identify opportunities to streamline processes and improve overall clinic efficiency.


• Support the Clinic Director with business administration and operational planning.

Qualifications & Experience

• Previous experience in practice management, medical reception, allied health administration or a similar role.


• Strong organisational, multitasking and problem‑solving skills.


• Excellent communication and interpersonal skills.


• Ability to work independently, take initiative and manage competing priorities.


• Strong leadership skills and a positive, team‑oriented attitude.


• Experience with Cliniko or similar practice management software is highly regarded.


• Familiarity with Medicare, private health insurance, WorkCover, TAC and NDIS processes is desirable.


• Good understanding of billing, invoicing, administrative compliance and patient confidentiality.


• A willingness to be hands‑on and assist wherever needed to ensure smooth clinic operations.

What We Offer

• Flexible part‑time working hours.


• Competitive remuneration based on experience and skills.


• A friendly, supportive and professional team environment.


• A varied and rewarding role with genuine responsibility.


• Opportunities for professional development and career progression.


• The opportunity to contribute to the ongoing growth of a specialised allied health practice.

The Ideal Candidate

We are looking for a reliable, resourceful and solution‑focused all‑rounder who enjoys taking ownership and keeping things running smoothly.

You don’t need to know everything from day one, but you should be confident, adaptable, organised and willing to learn.

If you enjoy working with people, solving problems, improving systems and making a positive difference in a busy healthcare environment, we would love to hear from you.

Join the PhysioTime team and become an integral part of our growing practice.

Qualifications

• Strong administrative and organisational skills, including appointment scheduling, record management, and coordination of front‑desk activities.


• Experience with practice or office management, including basic budgeting, billing processes, and understanding of healthcare or wellness clinic operations.


• Effective communication and interpersonal skills for interacting with clients, practitioners, and external partners in a courteous and professional manner.


• Ability to use practice management software, office productivity tools, and digital calendars; comfort with learning new systems as needed.


• Attention to detail and reliability in maintaining confidentiality, data accuracy, and compliance with relevant policies and regulations.


• Demonstrated problem‑solving skills and capacity to prioritize tasks in a busy, client‑facing environment.


• Previous experience in a health, wellness, or fitness setting is highly beneficial.


• Certificate or diploma in business administration, health services management, or a related field is an advantage.